Banking Careers – Kaimahi Whare Pūtea
“My career pathway would not be regarded as typical…. my work life began as a store person…. the latter experiences (of my career) provided relevant skills and knowledge for me to be successfully appointed into recruitment roles in the health and banking sectors…”
– Charles Hunt, Recruitment Lead
“My career has always been a customer service focus. I started at Tegel then moved to retail stores. I continued to study throughout my career… I moved to TSB and remained until I had my family…I returned…working with customers and then moved into teaching staff how to assist customers….”
– Lee Henricksen, Learning Specialist, People and Strategy
About this career
Banking is a dynamic, multi-faceted industry involving interesting, challenging and rewarding careers requiring a huge variety of skills and expertise.
The world of banking is far more diverse than we might think. Today’s banking is ever-changing, customer focused, learning -oriented, data and tech driven, and mobile.
Finance related jobs are only part of the diverse range of professional possibilities, for example there are IT, risk, customer, relationship, marketing and communication roles.
Banking provides a career path in which you can enter and soon find new opportunities for career progression. There is a lot of potential to grow!
You can commence in an entry level role as a Customer Service Support and Customer service Representative and grow into areas such as Technology Services Helpdesk, or financial advising as a Personal Banking or Lending advisor. There are many other roles to develop into from our entry level roles.
Some banking roles also require a tertiary degree such as accounting, legal and technology.
A career in banking could provide you with great job benefits, excellent working conditions and a competitive income. Banking also serves a larger social purpose, contributing to the lives of everyday people, the local, regional community and national economy.
So, if you are customer orientated and adaptable – think about a banking career.
Personal qualities you need
Skills and capabilities required include:
- great communication
- teamwork and collaboration
- tech skills
- numeracy
- focus and self-management
- accountability and responsibility
Career Pathway
Banking is a diverse field. Some banking sector roles and pathways include:
- Customer Solutions and Services; Customer Service Representatives, Lending Coordinators, Lending Specialists
- Financial Services: Accountant, Property Operation Specialist, Procurement Specialist
- Products and Marketing: Marketing Assistant, Marketing Manager, Digital Channel Specialist
- Risk and Compliance: Coordinator, Risk Operations, Risk Portfolio Analyst, Credit Assurance Advisor
- People and Strategy: HR Business partner, People and Strategy Coordinators, Recruitment Advisor
- Technology (ICT): Mobile Applications Developer, Technical Business Analyst, Data Engineer
- Legal and Regulatory Affairs Executive Assistant, Governance Officer, Audit Manager
Find out more about banking careers here:
Customer Solutions
Bank Worker https://www.careers.govt.nz/jobs-database/finance-and-property/finance/bank-worker/
Financial Roles
Financial Adviser https://www.careers.govt.nz/jobs-database/finance-and-property/finance/financial-adviser/
Accountant https://www.careers.govt.nz/jobs-database/finance-and-property/finance/accountant/
Mortgage Broker https://www.careers.govt.nz/jobs-database/finance-and-property/property-services/mortgage-broker/
Business Analyst https://www.careers.govt.nz/jobs-database/it-and-telecommunications/information-technology/business-analyst/
Technology
Security Analyst https://www.careers.govt.nz/jobs-database/it-and-telecommunications/information-technology/security-analyst/
Banking Products, Marketing and Communication
Advertising Specialist https://www.careers.govt.nz/jobs-database/arts-and-media/advertising-marketing/advertising-specialist/
Communications Professional https://www.careers.govt.nz/jobs-database/arts-and-media/advertising-marketing/communications-professional/
Marketing Specialist https://www.careers.govt.nz/jobs-database/arts-and-media/advertising-marketing/marketing-specialist/
People and Strategy
Human Resources Adviser https://www.careers.govt.nz/jobs-database/business/management-consulting/human-resources-adviser/
Learning Specialist/ Trainer https://www.careers.govt.nz/jobs-database/education-and-social-sciences/education/trainer/
To find out more about banking careers see: www.careers.govt.nz
Our Whānau Career Story
Charles Hunt, Recruitment Lead, People and Strategy
Where do I work and what do I do?
I work at TSB, in a role ensuring we have the right talent to deliver on its business strategy and is involved in the oversight and delivery of our full talent acquisition process from sourcing to onboarding.
The role requires establishing relationships with hiring managers to build understanding of our business requirements, and recruit and select the right talent for the business.
What was my career pathway to get here? (and what led me to this?)
My career pathway would not be regarded as typical. My work life began as a store person, followed by working in the building industry fixing ceilings and walls, then six years in the metal extrusion industry as a process worker, laboratory technician and production controller.
After my OE I worked as a store’s manager and gained employment working for government organisations focusing on developing job seekers to be credible workers, promoting this group to employers to support their workforce, partnering with private enterprises to deliver training and education, and managing regional contracts and operations.
The latter experiences provided relevant skills and knowledge for me to be successfully appointed into recruitment roles in the health and banking sectors.
Skills I gained serving in the Army Reserves, and the various leadership roles I have undertaken, provided me with the ability to work across multiple sectors and people.
I was attracted to work for TSB due to their people-centred culture, and how they “walked their talk” regarding employee well-being.
What is my “why” for doing this job and making a difference for Māori
Firstly, I see my role as providing people with the opportunity to live and work in Taranaki.
As Recruitment Lead, I can also:
- Promote the banking and financial sector as an attractive and attainable career destination.
- Be available to individuals and whānau to discuss career choices and provide information to assist decision making.
Our Whānau Career Story
Lee Henricksen, Learning Specialist, People and Strategy
Where do I work and what do I do?
I work for TSB, teaching staff to work with the banking systems, understand our compliance and regulatory requirements, provide great customer service, and build their own financial capability.
What was my career pathway to get here? (and what led me to this?)
My career has always been a customer service focus. I started at Tegel (local chicken factory) then moved to retail stores. I continued to study throughout my career. I moved to TSB and remained until I had my family, working in customer service via the call centre. During this time, I studied early childhood education, governance and joined a board and local committees. With my tamariki in school, I returned to TSB working with customers and then moved into teaching staff how to assist customers.
What is my “why” for doing this job and making a difference for Māori
Promote Finance and Banking as an achievable career path.
Advocate for Māori.
Be a support to discuss options and give feedback.
Provide education and development around the use of karakia, whakataukī, mihimihi for hui in the workplace. Implement learning that has a framework in Te Ao Māori principles.
